Ever since the pandemic, many businesses have become more known to people. Some examples would be online shops and delivery services. Limited people are allowed to go out of the house, making them look for a way to have what they want and need inside their homes. However, not all deliveries arrive the way customers expect them. Here are some issues you might see in delivery service in Singapore:
DAMAGED ITEMS
One of the common issues you might encounter in delivery and pick up service in Singapore is damaged items. In some cases, it is the seller who is at fault for sending defective items. However, it could also get pointed to the courier because of mishandling.
EXPENSIVE FEES
The delivery costs and fees depend on the company. It could be because of the distance and the mode of delivering your package. Consider those factors first.
LATE ARRIVALS
Package delivery in Singapore can experience late deliveries. It might be a late shipment from the seller, or the courier follows routes and instructions before delivering your package.
INEFFECTIVE CUSTOMER SERVICE
Customer service plays a role in every business. They are the people who will guide and teach the customer if they do not know what to do with their items or if there are issues with them. If they are poor and ineffective, it reflects in the overall performance of the company.
UNPROFESSIONAL COURIER
Admit it or not, there are unprofessional couriers. Sadly, it does not depend on the company but their personality itself. If you are looking for a door to door delivery service in Singapore, ensure that they are professional in handling customers through reading reviews.
By knowing these issues, you will learn how to handle these problems, and it also helps them improve their service. To know more about the pickup and delivery service in Singapore, visit Kindred Delivery’s website. You can check all the offers and services they have for their clients.
